My interface design class chose to redesign our university's webportal by understanding user needs and behavior through end user interviews and various tests.
Time Frame: 3 months (part-time) Team: Monica Guerrero, Katrin Beste, Sarah Lugner Tools: Excel, paper, pen, Invision, Userbrain
As end users, the NDU Webportal caused our class a lot of frustration. My team believed it had many unnecessary features and lacked important ones to assist our student life. We needed to pinpoint the sources of this frustration to redesign a webportal that was useful.
My team conducted qualitative interviews with users at the university to understand their experience with the NDU Webportal. We synthesized our research, iterated various prototypes and tested them. The process informed us the landing page was key to a user-centered webportal and became the focus of our design.
Research: Through interviews, we identified the varying users as students, teachers and administration. We also discovered user frustration with the amount of unnecessary features available and the inability to communicate with other users.
Persona & Scenario: We developed four personas and scenarios as a class. My team used Sven, a part-time teacher, to hypothesize the webportal should facilitate organization and intercommunication. Below are excerpts from Sven's persona and scenario.
Ideation: With our hypothesis in mind, we rapidly brainstormed and discussed what features the new webportal should have that would facilitate organization and intercommunication.
Paper Prototype: We then sketched a paper prototype that we guerrilla tested with end users on campus. Our goal was to perceive their understanding of the new interface. We asked them open-ended questions about their functional expectations of the features.
InVision Prototype: We reiterated a prototype on InVision. Our design included a simplified interface with new features like a to-do list, news and mail feed all linked to the calendar to help prepare the user for their university needs.
Remote User Testing: Our InVision prototype was tested with remote users. We had them answer open-ended questions and complete user tasks. The result was a prototype that users found extremely easy to navigate and helpful for their workflow.
Our course finished at this point, but I continued to work on the UI details. Reflecting, it was clear our team would analyze the feedback and screen interactions from the remote users, reiterate our prototype and retest with users.